FAQ's :: Print2Pubs.com Toolkit

FAQ's

Below you will find answers to some of the most Frequently asked questions, If you can't find the answer below please call on 0345 319 1021 and our Support team will be happy to answer any further questions you may have.


Q. What do I do if I don't like the proof that I receive back?

 A. We will amend the artwork until you are happy with the final design, just let the designer who is working on your proof know the changes.

 
Q. How long will it take for my order to be delivered?

 A. From approval your order will be despatched within 24-48 hours on a next day delivery service via UPS.

 
Q. I want to cancel my order what do I do?

 A. Please call on 0844 504 6914 within 2 hours of placing your order to cancel and receive a refund.

 

Q. What is the delivery charge?

 A. Delivery charge for orders up to 4.99kg will be £5.40 please see table below for other weights.

 

Q. I am missing some items from my order

 A. If you notice you are missing items from your order Please call on 0844 504 6914 and we will investigate and send out the missing items for you.

 

Q. My items were damaged on delivery, can I get a refund?

 A. If your items are damaged please DO NOT accept the goods from the courier and ask for them to be returned to sender, we will then re-send new items for you.

 

Q. I am not sure if my order has been successful?

A. Within 15 minutes of placing your order usually instantly you will receive a confirmation  e-mail of your order.

 

Q. I want to order a banner how do I do this?

A. You can order a Banner from the any section. Simply tick the Banner check box on the template and select your size and ammendments. section.


Q. The designs that are available don't suit my pub, but I really need to order some posters, menus and a banner!

A. Don't panic, we can design you a bespoke design simply just use the "Bespoke Design" button on the home page and enter all your details the more details you can supply ie. Color, text, information the better idea we have of what you would like. Alternatively call on 0844 504 6914 and a member of our design team will be happy to advise.